The phone number for customer service is +14232082639.

Except for the processing of real-time transactions, including, but not limited to: wires, ACH, debit card, ATM withdrawal, internal funds transfers, bill pay, and assuming all deposit and withdrawal transactions below are made and received by us within the same business day, transactions currently post to your account in the following order:

1. Credits in descending dollar amount

2. Bank initiated debits in descending dollar amount

3. Non-returnable debits in time stamp order (e.g., wires, ACH pre-fund transactions, debit card, ATM withdrawal, internal funds transfers, bill pay)

4. Non-returnable debits not time stamped (e.g., “on us” cashed checks in check number order)

5. Returnable debits, ACH debit (non pre-fund transactions) by PAR number then checks in check number order

6. Post-system generated transactions: service charges and fees

Note: please be aware that it may take up to 3 days for some signature debit card transactions to be presented to Birchwood Monument Bank from the retailer.

Transactions made on Saturdays are credited or debited on the following business day's nightly processing with the exception of cash transactions, which are memo-posted.

To notify us of an error or request information about your account, please use the following address. Please include your name, your account number or other information that will help us identify your account, the error that you believe occurred, or the information requested.

Birchwood Monument Bank Bank
EMAIL: sendinfo@birchwoodmb.com
826 NORTH MAIN ST, SHELBYVILLE, TN37160, USA

To transfer funds using a PC, use Birchwood Monument Bank's Banking, which allows same-day posting for transfers requested by 9:00 p.m. CST. Click here to enroll in Digital Banking. To transfer funds from a touch-tone phone, use the Funds Transfer Service, which allows same-day posting for transfers requested by 9:00 p.m. CST. You can also transfer funds between accounts at any Birchwood Monument Bank branch.