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About Us
We Care About Your Money And Safety.
To provide secure, convenient, and innovative digital banking solutions that empower our customers to manage their finances seamlessly and efficiently from anywhere in the world.
To be the leading provider of cutting-edge e-banking services that set the standard for excellence in digital financial management, fostering financial inclusion and enhancing the overall banking experience for individuals and businesses alike.
To continually enhance our e-banking platform with advanced technology and customer-centric features, achieving high levels of user satisfaction, maintaining top-tier security standards, and expanding our global reach to serve a diverse customer base effectively. Feel free to tailor these statements to better match the specific values and objectives of your e-banking system.
Services
We Make Your Life Comfortable With Our Services.
Withdraw Funds
Ensure the withdrawal feature is easily accessible from the main dashboard or menu and allow users to complete the withdrawal with a single confirmation click after entering the amount.
Deposit Funds
We offer various deposit methods (e.g., bank transfer, credit/debit card, mobile check deposit) with clear instructions for each and provides clear error messages and solutions if a deposit fails or is rejected.
Fast Transfer
Ensure that transfers are processed instantly or within a few minutes and we provide immediate confirmation via email, SMS, or in-app notification once the transfer is completed
Why Choose Us
We Are Giving You The Best Services
1
Fraud Protection Tips
Fraud is on the rise, but you can keep scammers at bay and safeguard your financial life with these security tips.
2
Begin with a banker
Have questions? We have answers – with a bunch of friendly bankers on standby to help with your personal banking needs.
Digital Banking Solution Est. 1990
Our Features
Explore Our Features
Transfer Money
You are able to transfer your funds within the Birchwood Monument Bank or other banks we support by adding your beneficiaries
Deposit Schemes
We have two deposit schemes for you, one is Deposit Pension Scheme and another one is the Fixed Deposit Receipt.
Withdraw Amount
We have several plans to withdraw your amount. Depending on the specific one you want.
Perspectives & Advice
Our advice center has tons of resources and information to help you with any financial question you may have.
Advice
Avoiding Non-Sufficient Fund and Overdraft Fees
Debit or Credit Cards
Choosing the right option
Simply Ways to Track Bills
Getting organized for bill payment.
Frequently Asked Questions
Any Questions? Find Here.
Don’t find your answer here? just send us a message for any query.
Contact with UsLobby
Mon-Thu 9:00am-4:00pm
Friday 9:00am-5:00pm
Saturday Closed
Sunday Closed
The phone number for customer service is +14232082639.
Except for the processing of real-time transactions, including, but not limited to: wires, ACH, debit card, ATM withdrawal, internal funds transfers, bill pay, and assuming all deposit and withdrawal transactions below are made and received by us within the same business day, transactions currently post to your account in the following order:
1. Credits in descending dollar amount
2. Bank initiated debits in descending dollar amount
3. Non-returnable debits in time stamp order (e.g., wires, ACH pre-fund transactions, debit card, ATM withdrawal, internal funds transfers, bill pay)
4. Non-returnable debits not time stamped (e.g., “on us” cashed checks in check number order)
5. Returnable debits, ACH debit (non pre-fund transactions) by PAR number then checks in check number order
6. Post-system generated transactions: service charges and fees
Note: please be aware that it may take up to 3 days for some signature debit card transactions to be presented to Birchwood Monument Bank from the retailer.
Transactions made on Saturdays are credited or debited on the following business day's nightly processing with the exception of cash transactions, which are memo-posted.
To notify us of an error or request information about your account, please use the following address. Please include your name, your account number or other information that will help us identify your account, the error that you believe occurred, or the information requested.
Birchwood Monument Bank Bank
EMAIL: sendinfo@birchwoodmb.com
826 NORTH MAIN ST, SHELBYVILLE, TN37160, USA
To transfer funds using a PC, use Birchwood Monument Bank's Banking, which allows same-day posting for transfers requested by 9:00 p.m. CST. Click here to enroll in Digital Banking. To transfer funds from a touch-tone phone, use the Funds Transfer Service, which allows same-day posting for transfers requested by 9:00 p.m. CST. You can also transfer funds between accounts at any Birchwood Monument Bank branch.